Multicriteria Evaluation of the Websites of Alternative Tourism Enterprises: Case Study in the Region of Crete | IEEE Journals & Magazine | IEEE Xplore

Multicriteria Evaluation of the Websites of Alternative Tourism Enterprises: Case Study in the Region of Crete


Abstract:

Alternative tourism has gained considerable interest among consumers and enterprises in the tourism sector, creating new opportunities for providing high quality and inno...Show More

Abstract:

Alternative tourism has gained considerable interest among consumers and enterprises in the tourism sector, creating new opportunities for providing high quality and innovative tourist services, while contributing to sustainable development. The Internet plays a key role as a tool for promoting alternative tourism. Motivated by this, this article presents an original research on the evaluation of the content features of the websites of enterprises involved with alternative tourism services in the region of Chania, Greece. The sample consists of 28 websites evaluated over 11 performance criteria through the ELECTRE III multicriteria method. The websites are ranked in a benchmarking context and the results of the evaluation are used to identify the most successful practices, as well as the website features that require improvements for the enterprises to take advantage of the opportunities that arise in the new era of technological innovation in the tourism sector.
Published in: IEEE Transactions on Engineering Management ( Volume: 70, Issue: 6, June 2023)
Page(s): 2233 - 2240
Date of Publication: 28 May 2021

ISSN Information:

Author image of Christiana Koliouska
Aristotle University of Thessaloniki, Thessaloniki, Greece
Christiana Koliouska received the B.S. degree in forestry and natural environment and the M.Sc. degree in forest informatics from Aristotle University of Thessaloniki (AUTH), Thessaloniki, Greece, in 2009 and 2013, respectively, the M.Sc. degree in environmental design of cities and buildings, School of Science and Technology, Hellenic Open University, Greece, in 2014, and the Ph.D. degree in forest informatics from the F...Show More
Christiana Koliouska received the B.S. degree in forestry and natural environment and the M.Sc. degree in forest informatics from Aristotle University of Thessaloniki (AUTH), Thessaloniki, Greece, in 2009 and 2013, respectively, the M.Sc. degree in environmental design of cities and buildings, School of Science and Technology, Hellenic Open University, Greece, in 2014, and the Ph.D. degree in forest informatics from the F...View more
Author image of Zacharoula Andreopoulou
Aristotle University of Thessaloniki, Thessaloniki, Greece
Zacharoula Andreopoulou received the B.Sc. degree in mathematics, the B.Sc. degree in forestry and natural environment, and the Ph.D. degree in forest informatics from the Aristotle University of Thessaloniki (AUTH), Thessaloniki, Greece, in 1987, 1995, and 2000, respectively.
She is currently a Professor with Forestry and Natural Environment Informatics, Aristotle University of Thessaloniki. She is the Director of M.Sc. p...Show More
Zacharoula Andreopoulou received the B.Sc. degree in mathematics, the B.Sc. degree in forestry and natural environment, and the Ph.D. degree in forest informatics from the Aristotle University of Thessaloniki (AUTH), Thessaloniki, Greece, in 1987, 1995, and 2000, respectively.
She is currently a Professor with Forestry and Natural Environment Informatics, Aristotle University of Thessaloniki. She is the Director of M.Sc. p...View more
Author image of Michalis Doumpos
Technical University of Crete, Crete, Greece
Michalis Doumpos received the B.Sc. degree in production engineering and management and the Ph.D. degree in operations research from the Technical University of Crete, Chania, Greece, in 1995 and 2000, respectively.
He is a Full Professor of Operations Research with the Technical University of Crete. He has authored or coauthored over 90 research articles in premier OR/MS journals, and he has coauthored several books, edit...Show More
Michalis Doumpos received the B.Sc. degree in production engineering and management and the Ph.D. degree in operations research from the Technical University of Crete, Chania, Greece, in 1995 and 2000, respectively.
He is a Full Professor of Operations Research with the Technical University of Crete. He has authored or coauthored over 90 research articles in premier OR/MS journals, and he has coauthored several books, edit...View more
Author image of Emilios Galariotis
Audencia Business School, Nantes, France
Emilios Galariotis received the B.A. (Hons.) degree in political science & international studies from Panteion University, Athens, Greece, in 1997, the HND degree in business economics and the M.A. degree in money banking and finance from Middlesex University Business School, London, U.K., in 1999 and 2000, respectively, the Ph.D. degree in financial economics from Durham Business School, Durham University, Durham, U.K., ...Show More
Emilios Galariotis received the B.A. (Hons.) degree in political science & international studies from Panteion University, Athens, Greece, in 1997, the HND degree in business economics and the M.A. degree in money banking and finance from Middlesex University Business School, London, U.K., in 1999 and 2000, respectively, the Ph.D. degree in financial economics from Durham Business School, Durham University, Durham, U.K., ...View more
Author image of Constantin Zopounidis
Technical University of Crete, Crete, Greece
Audencia Business School, Nantes, France
Constantin Zopounidis received the B.Sc. degree in business administration from the University of Macedonia, Thessaloniki, Greece, in 1980, and the DEA degree in financial management, and the Doctorat d’Etat in management science from the University of Paris IX Dauphine, Paris, France, in 1982 and 1986, respectively.
He is Professor of Financial Engineering and Operations Research with the Technical University of Crete, Gr...Show More
Constantin Zopounidis received the B.Sc. degree in business administration from the University of Macedonia, Thessaloniki, Greece, in 1980, and the DEA degree in financial management, and the Doctorat d’Etat in management science from the University of Paris IX Dauphine, Paris, France, in 1982 and 1986, respectively.
He is Professor of Financial Engineering and Operations Research with the Technical University of Crete, Gr...View more

Author image of Christiana Koliouska
Aristotle University of Thessaloniki, Thessaloniki, Greece
Christiana Koliouska received the B.S. degree in forestry and natural environment and the M.Sc. degree in forest informatics from Aristotle University of Thessaloniki (AUTH), Thessaloniki, Greece, in 2009 and 2013, respectively, the M.Sc. degree in environmental design of cities and buildings, School of Science and Technology, Hellenic Open University, Greece, in 2014, and the Ph.D. degree in forest informatics from the Faculty of Agriculture, Forestry and Natural Environment, School of Forestry and Natural Environment, AUTH, in 2017.
She is a Teaching Associate and a Postdoctoral Researcher with the Aristotle University of Thessaloniki. She speaks fluent English, German, and Italian. She has authored or coauthored 23 international journals and four books. Furthermore, she has actively participated in nine national and 23 international conferences. Her research interests include ICT, web services, environmental policy, sustainable development, databases, strategic planning, decision support, multiple criteria decision analysis, environmental protection, remote sensing applications, monitoring tools, statistical methods.
Dr. Koliouska is an active Member of Hellenic and European scientific societies. He was the recipient of the Postgraduate Research Prize in 2013, and the postgraduate and doctoral scholarship. She has organized various international conferences.
Christiana Koliouska received the B.S. degree in forestry and natural environment and the M.Sc. degree in forest informatics from Aristotle University of Thessaloniki (AUTH), Thessaloniki, Greece, in 2009 and 2013, respectively, the M.Sc. degree in environmental design of cities and buildings, School of Science and Technology, Hellenic Open University, Greece, in 2014, and the Ph.D. degree in forest informatics from the Faculty of Agriculture, Forestry and Natural Environment, School of Forestry and Natural Environment, AUTH, in 2017.
She is a Teaching Associate and a Postdoctoral Researcher with the Aristotle University of Thessaloniki. She speaks fluent English, German, and Italian. She has authored or coauthored 23 international journals and four books. Furthermore, she has actively participated in nine national and 23 international conferences. Her research interests include ICT, web services, environmental policy, sustainable development, databases, strategic planning, decision support, multiple criteria decision analysis, environmental protection, remote sensing applications, monitoring tools, statistical methods.
Dr. Koliouska is an active Member of Hellenic and European scientific societies. He was the recipient of the Postgraduate Research Prize in 2013, and the postgraduate and doctoral scholarship. She has organized various international conferences.View more
Author image of Zacharoula Andreopoulou
Aristotle University of Thessaloniki, Thessaloniki, Greece
Zacharoula Andreopoulou received the B.Sc. degree in mathematics, the B.Sc. degree in forestry and natural environment, and the Ph.D. degree in forest informatics from the Aristotle University of Thessaloniki (AUTH), Thessaloniki, Greece, in 1987, 1995, and 2000, respectively.
She is currently a Professor with Forestry and Natural Environment Informatics, Aristotle University of Thessaloniki. She is the Director of M.Sc. program “Sustainable management of Forest and Natural ecosystems.” She was also a Post-doctoral researcher with the University of East London, U.K., in 2004, the University of Napoli “Parthenope,” Italy in 2013, and the University of Basilicata, Italy, in 2018. She has authored or coauthored five international books on agricultural and environmental informatics and e-innovation for sustainable development of natural resources. She has published more than 90 papers in journals, 200 papers in conferences proceedings, and 21 book chapters. Her research interests include forest and environmental informatics, information communication technologies for environmental and ecosystem protection, green technologies and e-innovation for energy sustainability and climate change mitigation processes, European Green Deal, sustainable development using green informatics, innovative applications of Informatics in environmental issues.
Dr. Andreopoulou was the recipient of two Excellence Awards from Aristotle University of Thessaloniki for her scientific work, in years 2016 and 2019. She was an Invited speaker in environmental informatics and sustainability issues, Chair of organizing and scientific committees of international conferences, Key-note speaker in international conferences on green ICTs, e-innovation, and sustainability topics.
Zacharoula Andreopoulou received the B.Sc. degree in mathematics, the B.Sc. degree in forestry and natural environment, and the Ph.D. degree in forest informatics from the Aristotle University of Thessaloniki (AUTH), Thessaloniki, Greece, in 1987, 1995, and 2000, respectively.
She is currently a Professor with Forestry and Natural Environment Informatics, Aristotle University of Thessaloniki. She is the Director of M.Sc. program “Sustainable management of Forest and Natural ecosystems.” She was also a Post-doctoral researcher with the University of East London, U.K., in 2004, the University of Napoli “Parthenope,” Italy in 2013, and the University of Basilicata, Italy, in 2018. She has authored or coauthored five international books on agricultural and environmental informatics and e-innovation for sustainable development of natural resources. She has published more than 90 papers in journals, 200 papers in conferences proceedings, and 21 book chapters. Her research interests include forest and environmental informatics, information communication technologies for environmental and ecosystem protection, green technologies and e-innovation for energy sustainability and climate change mitigation processes, European Green Deal, sustainable development using green informatics, innovative applications of Informatics in environmental issues.
Dr. Andreopoulou was the recipient of two Excellence Awards from Aristotle University of Thessaloniki for her scientific work, in years 2016 and 2019. She was an Invited speaker in environmental informatics and sustainability issues, Chair of organizing and scientific committees of international conferences, Key-note speaker in international conferences on green ICTs, e-innovation, and sustainability topics.View more
Author image of Michalis Doumpos
Technical University of Crete, Crete, Greece
Michalis Doumpos received the B.Sc. degree in production engineering and management and the Ph.D. degree in operations research from the Technical University of Crete, Chania, Greece, in 1995 and 2000, respectively.
He is a Full Professor of Operations Research with the Technical University of Crete. He has authored or coauthored over 90 research articles in premier OR/MS journals, and he has coauthored several books, edited volumes, book chapters, and conference papers. His research interests include multicriteria analysis, decision support systems, machine learning, and financial risk management.
Prof. Doumpos was the recipient of the Gold Medal Award of the International Society on Multiple Criteria Decision Making, in 2019. He is the Vice President of the Financial Engineering and Banking Society and he has extensive consulting experience with the financial industry on projects related to credit scoring systems, banking risk management, and real estate appraisal.
Michalis Doumpos received the B.Sc. degree in production engineering and management and the Ph.D. degree in operations research from the Technical University of Crete, Chania, Greece, in 1995 and 2000, respectively.
He is a Full Professor of Operations Research with the Technical University of Crete. He has authored or coauthored over 90 research articles in premier OR/MS journals, and he has coauthored several books, edited volumes, book chapters, and conference papers. His research interests include multicriteria analysis, decision support systems, machine learning, and financial risk management.
Prof. Doumpos was the recipient of the Gold Medal Award of the International Society on Multiple Criteria Decision Making, in 2019. He is the Vice President of the Financial Engineering and Banking Society and he has extensive consulting experience with the financial industry on projects related to credit scoring systems, banking risk management, and real estate appraisal.View more
Author image of Emilios Galariotis
Audencia Business School, Nantes, France
Emilios Galariotis received the B.A. (Hons.) degree in political science & international studies from Panteion University, Athens, Greece, in 1997, the HND degree in business economics and the M.A. degree in money banking and finance from Middlesex University Business School, London, U.K., in 1999 and 2000, respectively, the Ph.D. degree in financial economics from Durham Business School, Durham University, Durham, U.K., in 2003, and the HDR degree in economic sciences from the University of Nantes, Nantes, France in 2013.
He is currently a Full Professor of Finance with Audencia Business School (EQUIS, AMBA, AACSB), France, and an Associate Dean for Research. He sits on the board of Directors of the Financial Engineering and Banking Society as Assistant General Secretary.
Dr. Galariotis is a founding Member of the Hellenic Association for Energy Economics (affiliate of the IAEE) and sits on its board. He is also the President of the French Finance Association (AFFI). He serves on the editorial committees and is Reviewer for various journals and has successfully led significant bids for funding.
Emilios Galariotis received the B.A. (Hons.) degree in political science & international studies from Panteion University, Athens, Greece, in 1997, the HND degree in business economics and the M.A. degree in money banking and finance from Middlesex University Business School, London, U.K., in 1999 and 2000, respectively, the Ph.D. degree in financial economics from Durham Business School, Durham University, Durham, U.K., in 2003, and the HDR degree in economic sciences from the University of Nantes, Nantes, France in 2013.
He is currently a Full Professor of Finance with Audencia Business School (EQUIS, AMBA, AACSB), France, and an Associate Dean for Research. He sits on the board of Directors of the Financial Engineering and Banking Society as Assistant General Secretary.
Dr. Galariotis is a founding Member of the Hellenic Association for Energy Economics (affiliate of the IAEE) and sits on its board. He is also the President of the French Finance Association (AFFI). He serves on the editorial committees and is Reviewer for various journals and has successfully led significant bids for funding.View more
Author image of Constantin Zopounidis
Technical University of Crete, Crete, Greece
Audencia Business School, Nantes, France
Constantin Zopounidis received the B.Sc. degree in business administration from the University of Macedonia, Thessaloniki, Greece, in 1980, and the DEA degree in financial management, and the Doctorat d’Etat in management science from the University of Paris IX Dauphine, Paris, France, in 1982 and 1986, respectively.
He is Professor of Financial Engineering and Operations Research with the Technical University of Crete, Greece, the Distinguished Research Professor with Audencia Business School, France, and the Senior Academician with the Royal Academy of Doctors and the Royal Academy of Economics and Financial Sciences of Spain. He has edited and authored 100 books in international publishers and more than 500 research papers in scientific journals, edited volumes, conference proceedings and encyclopedias. His research interests include finance, accounting, operations research, and management science.
Prof. Zopounidis was the recipient of the Edgeworth-Pareto prestigious Award from the International Society of Multicriteria Decision Making, in 2013. He is Editor-in-Chief for the International Journal of Multicriteria Decision Making (Inderscience), Operational Research: An International Journal (Springer), the International Journal of Financial Engineering and Risk Management (Inderscience). He also serves as an Associate Editor and Member of the editorial board of various other journals in leading international publishers.
Constantin Zopounidis received the B.Sc. degree in business administration from the University of Macedonia, Thessaloniki, Greece, in 1980, and the DEA degree in financial management, and the Doctorat d’Etat in management science from the University of Paris IX Dauphine, Paris, France, in 1982 and 1986, respectively.
He is Professor of Financial Engineering and Operations Research with the Technical University of Crete, Greece, the Distinguished Research Professor with Audencia Business School, France, and the Senior Academician with the Royal Academy of Doctors and the Royal Academy of Economics and Financial Sciences of Spain. He has edited and authored 100 books in international publishers and more than 500 research papers in scientific journals, edited volumes, conference proceedings and encyclopedias. His research interests include finance, accounting, operations research, and management science.
Prof. Zopounidis was the recipient of the Edgeworth-Pareto prestigious Award from the International Society of Multicriteria Decision Making, in 2013. He is Editor-in-Chief for the International Journal of Multicriteria Decision Making (Inderscience), Operational Research: An International Journal (Springer), the International Journal of Financial Engineering and Risk Management (Inderscience). He also serves as an Associate Editor and Member of the editorial board of various other journals in leading international publishers.View more

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