Restaurant Information System (RIS) with QR Code to Improve Service Operations of Casual Fine Dining Restaurant

The rapid growth of technology makes people look forward for innovation that makes transactions faster and easier. For the food industry, a search for techniques that would improve their business functions for the customers would mean an increase in revenue and customer satisfaction. The study highlights on the business process improvements of casual dining restaurant in the Philippines thru the application of Restaurant information system (RIS). Analysis of the current business processes was conducted through interviews and observations. The level of customer satisfaction was evaluated through SERVPERF questionnaires using five (5) dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results show that customer satisfaction levels in ordering, billing and payment processes require improvements. To address these issues, the researchers proposed a web-based system with Quick Response (QR) code functionality which is easy to use for mobile users. A prototype was made and comparison of service times between current and proposed processes was considered.