User-centered design practices in scrum development process: A distinctive advantage?

Agile methodology lacks in usability and most of the time issues like usability do not lead the software toward success. User-Centered Design supports usability and according to UCD, the client should be a part of the process from planning to handover phase. Integration of these two areas is a difficult and challenging task w.r.t its applicability for collocated and distributed level. This research focuses on Agile and UCD integration, providing a few practices and artifacts to guide designer's and Agile teams to overcome the challenges. How UCD techniques can support Agile in order to deal with usability issues. In this paper, we have demonstrated that which are the levels and phases where stakeholders, especially the user involvement and interaction are required. Case study and observation method have been followed. The result of this research is a framework.