The Application of Six Sigma Method in F Bank

The aim of this passage is to analyze the factors that influence the customer satisfaction by combining with the method of Six Sigma and to give out advices on improving. The analysis of the paper is based on the phenomena that customer waiting time is too long and customer is unsatisfied with the counter service, the phenomena often image in the courses of daily operations in the bank. In the phase of improvement, we use the idea of queuing system to analyze the Issue and make a queuing system optimization program.