Mobile Government in Action at Local Councils: A Case Study | IEEE Conference Publication | IEEE Xplore

Mobile Government in Action at Local Councils: A Case Study


Abstract:

This paper forms part of a series of investigations into the key success factors for mobile government services (mGovernment) in Australia, Jordan and the United Arab Rep...Show More

Abstract:

This paper forms part of a series of investigations into the key success factors for mobile government services (mGovernment) in Australia, Jordan and the United Arab Republic. The case study in this paper concerns a large city council in Queensland, Australia and provides valuable insights into the adoption of mobile government services. A table of success factors, that should prove useful to other governments which are considering implementing mobile government services, is provided.
Date of Conference: 10-16 February 2010
Date Added to IEEE Xplore: 18 March 2010
ISBN Information:
Conference Location: Saint Maarten, Netherlands Antilles

I INTRODUCTION

This case study outlines the mobile government systems implemented at a large Australian council in the State of Queensland. The rationale behind the selection of local government is the high number of community issues with which local governments must deal compared with other government levels (i.e. state and federal). These community issues form a pressure on the local governments to improve their services through adopting the latest mobile and wireless technologies. The analysis of the case study generated a number of success factors that should be considered when planning for, and while implementing, the mobile government systems and services. This paper is part of our ongoing study of mobile government services [1], [2]. Here we report on one major case study from an analysis of eight (8) other case studies from Australia, the United Arab Emirates and Jordan (because of the paper length constraints). Section 2 provides the background to the case study and Section 3 outlines the methodology. Section 4 reports on the case study and the conclusions are found in Section 5. A table of success factors is set out in Appendix A.

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References

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