I INTRODUCTION
This case study outlines the mobile government systems implemented at a large Australian council in the State of Queensland. The rationale behind the selection of local government is the high number of community issues with which local governments must deal compared with other government levels (i.e. state and federal). These community issues form a pressure on the local governments to improve their services through adopting the latest mobile and wireless technologies. The analysis of the case study generated a number of success factors that should be considered when planning for, and while implementing, the mobile government systems and services. This paper is part of our ongoing study of mobile government services [1], [2]. Here we report on one major case study from an analysis of eight (8) other case studies from Australia, the United Arab Emirates and Jordan (because of the paper length constraints). Section 2 provides the background to the case study and Section 3 outlines the methodology. Section 4 reports on the case study and the conclusions are found in Section 5. A table of success factors is set out in Appendix A.