Citizen Automation

Summary

The heart of citizen automation is the digitization of the processing of tasks and workflows that make up the majority of transactional work done today. While citizen development refers to the building of applications to address discrete use cases and function‐specific needs, citizen automation typically focuses on automating information‐intensive process workflows. The manual work in question exists in numerous places across an enterprise value chain, most easily broken into front‐office, middle‐office, and back‐office functions. Citizen empowerment translates into increased agility, as teams swiftly adapt to changing business requirements and market dynamics by creating and deploying automation solutions tailored to their specific needs. Citizen automators can create solutions with little awareness of the existing IT roadmap. The future of citizen automation is a story tied to the evolution of the tech stack available to empower the activity. Advancements in generative AI will transform the art of the possible for citizen automators.