Managerial Relevance Statement:In construction projects, practitioners should recognize that both trust and distrust can coexist. Doubts and negative expectations about counterparties are not necessari...Show More
Abstract:
When interorganizational conflict arises within a construction project, the choice of conflict management styles significantly influences the evaluation of conflict resol...Show MoreMetadata
Managerial Relevance Statement:
In construction projects, practitioners should recognize that both trust and distrust can coexist. Doubts and negative expectations about counterparties are not necessarily detrimental to conflict resolution. Distrust is not solely related to self-interest maximization (distributive behavior) but also influences mutual benefit (integrative behavior). Project managers should avoid uncritically pursuing trust in counterparties to the point of losing judgment over their negative behaviors. If managers prioritize fairness in the conflict resolution process, balancing self-interest with healthy skepticism toward the counterparty may be an effective approach. After a conflict occurs, project managers should choose conflict management styles according to the specific conflict resolution outcomes they prioritize. Integrative behavior tends to be more conducive to conflict resolution, improving both the objective outcome of conflict resolution and the satisfaction level related to self-expressi...
Abstract:
When interorganizational conflict arises within a construction project, the choice of conflict management styles significantly influences the evaluation of conflict resolution outcomes. However, contradictory findings in existing research have led to ambiguous guidance regarding how interorganizational trust influences conflict resolution. From the social embeddedness perspective, this study constructs a moderated mediation model of conflict resolution and proposes a set of hypotheses. It distinguishes interorganizational trust into two dimensions: trust and distrust, investigating their respective effects on conflict management styles and subjective values, with the conflict intensity as a moderator. Employing multivariate hierarchical regression analysis, this study tests the hypotheses with questionnaire data collected from the construction industry. The results reveal that the effects of trust and distrust are not opposite but rather asymmetric, contrary to common intuition. Specif...
Published in: IEEE Transactions on Engineering Management ( Volume: 72)
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