Incident Recovery Communication (RC.CO)

Summary

In the intricate journey of incident recovery within cybersecurity, effective communication is a pivotal cornerstone. The process encompasses a broad spectrum of activities, from the initial identification and engagement with key internal and external stakeholders to the meticulous crafting and dissemination of updates regarding recovery progress. This chapter explores the strategic approach to engaging with internal and external stakeholders during recovery. A communication plan is essential for outlining how information will be disseminated during recovery. Communicating effectively with the public during the incident recovery phase is a delicate balance that organizations must manage. The chapter outlines the strategies for public communication following a cybersecurity incident, ensuring that information is conveyed accurately, responsibly, and in a manner that maintains public trust. Ensuring consistency in messaging across different platforms and statements is vital for maintaining credibility. Discrepancies in information can lead to confusion and erode public trust.