Evaluating the Accessibility of Banking Web Sites in Malaysia Using Wave

E-banking has become a key service, allowing users to carry out financial transactions without the need for a physical presence. However, with over 1.8% of Malaysia’s population suffering from disabilities, maintaining web accessibility for e-banking platforms is critical. To uncover accessibility concerns, this study conducted a detailed examination of the selected e-banking websites in Malaysia. The accessibility evaluation in this study focused on the homepage of selected e-banking web page since it is considered the most crucial page as it plays a significant role in shaping the initial perception of web users. Using the WAVE automated tool, considerable differences in accessibility problems were discovered among the top five banks in Malaysia, with issues ranging from contrast faults to missing alternate texts and empty navigational components. The analysis underlines the importance of consistent online banking accessibility standards and the importance of fixing these challenges for an inclusive digital banking experience. The study emphasizes the necessity of making e-banking platforms accessible to everyone, reinforcing the need for stringent web design standards in the financial sector.

I. Introduction

E-banking is one of the platforms widely used by everyone to perform banking-related tasks online. Online banking allows us to utilize banking features and services without a physical presence.[1]. Online banking is the most important facility that attracts and retains internet-based customers who expect the services 24/7. Adopting digital technology more widely for everyday transactions, can significantly increase opportunities for society to participate in the economy by overcoming geographical barriers, reducing transaction costs, and promoting better financial management [2].