Comparative DNN-Based Classification of Customers Feedbacks in E-Commerce Platform | IEEE Conference Publication | IEEE Xplore

Comparative DNN-Based Classification of Customers Feedbacks in E-Commerce Platform


Abstract:

In this research, we predict the opinion of customers by evaluating reviews pertaining to wireless Bluetooth earbuds. Actually, Numerous research studies have concentrate...Show More

Abstract:

In this research, we predict the opinion of customers by evaluating reviews pertaining to wireless Bluetooth earbuds. Actually, Numerous research studies have concentrated on the use of statistical and machine learning approaches for different text and reviews of online products. In this paper, we study the performances of different deep learning algorithms, such as convolutional neural networks, and recurrent neural networks. In addition, we introduce an innovative deep learning approach for sentiment analysis, by using the dataset of product reviews obtained from Amazon, Our proposed model surpasses several advanced deep learning models, achieving an accuracy of 88.06%.
Date of Conference: 07-09 September 2023
Date Added to IEEE Xplore: 21 December 2023
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Conference Location: Dortmund, Germany

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