I. Introduction
An education system consists of hundreds of higher education institutions comprising public and private universities and colleges. These institutions have their own unique identity, missions, and visions. Despite this uniqueness, they still have similarities, such as providing quality education to students and producing high -quality graduates. The education system functions holistically to ensure that the students complete their program and thus produce high-quality graduates for the job market. Unfortunately, some students failed to complete their program. The education system categorises these students as ‘failed’ or ‘dropouts’.