The Use of Design Thinking for Reflection in Recruitment and Selection of IT Professionals

Technology companies increasingly need to recruit and select qualified Information Technology professionals, as the technology market is fast-paced, and there is a shortage of these professionals. We used Design Thinking supported by remote communication technologies to reflect on this problem and generate solutions. In this context, we seek to answer: What are the opportunities and challenges when using Design Thinking to support the creation of an innovative solution for recruiting and selecting Information Technology professionals suitable for the market’s demands? We found that the main opportunities are to identify and integrate different profiles of professionals in the same environment in the selective process. The main challenges were contacting and recruiting participants during the COVID19 pandemic, developing solutions quickly, and applying the ideas generated in building a prototype for recruiting Information Technology professionals to meet market demand.