Digital Maturity Level in Small and Medium-Sized Enterprises in Panama

In recent years, the economic, technological, and sociocultural environments have been in constant change. Customers are more demanding and aware of market trends. Companies innovate their processes through the implementation of technologies that allow them to optimize operations and facilitate business-client interaction. However, many companies, especially small and medium-sized enterprises, face difficulties in adapting to new business models. There are even companies that are not willing to change the traditional way they carry out their daily business operations, which can present more challenges in today's market. The digital transformation has caused companies to restructure their business models in recent years. Currently, with the arrival of COVID-19, many businesses have been affected due to the lack of digitization in the processes. Small and medium-sized companies were forced to embark on E-Commerce in order to reach their customers and survive the competition. Still, not all companies have managed to properly implement a digital transformation strategy to redesign their structures and operations. In Panama there are still no studies focused on the degree of digitalization of small and medium-sized companies. This research aims to describe the degree of digitalization of local companies in the province of Chiriqui - Panama