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Putu Wuri Handayani - IEEE Xplore Author Profile

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The use of mobile health (mHealth) technology enables patients to conduct teleconsultations with doctors without having to visit healthcare facilities in person. However, patient satisfaction with these services remains a crucial issue that needs further analysis. This study aims to analyze the factors of service quality that influence patient satisfaction in the use of mHealth applications for te...Show More
The online grocery marketplace is widely known to Indonesian people, but it is still not accepted by them for routine use. However, previous studies were focused on online grocery acceptance. This study aims to determine the factors that influence users’ continuance intentions when using online grocery marketplace applications. This study employed a quantitative approach, using a questionnaire tha...Show More
This study aims to design an information system for searching for missing persons using a user-centered design (UCD) approach. This study used qualitative methods using interviews and quantitative methods by distributing the system usability scale (SUS) and post-study system usability questionnaire (PSSUQ) questionnaires. The respondents of this research consisted of official institutions, victims...Show More
Software has become a crucial component for organizations, leading many to implement software solutions to enhance their business processes, despite facing resource constraints. Outsourcing has emerged as a popular method for overcoming these challenges in an organization offering software development services and employing the Kanban framework within the Agile methodology. However, despite this a...Show More
The popularity of fitness applications has grown due to their ability to fulfill exercise needs, primarily through virtual workouts. This research aims to investigate the factors that influence user intentions to use fitness apps for virtual workouts. This study adopts The Theory of Planned Behavior (TPB) and flow theory as references for the development model in this study. An online survey targe...Show More
Digitalization is an effort to increase oil and gas production in the upstream sector to become more effective and efficient. Digital transformation in the primary upstream oil and gas operations to monitor drilling activities, production operations, shipping, lifting, and inventory monitoring through the Integrated Operation Center (IOC). IOC is Business Intelligence (BI) to produce information f...Show More
The World Health Organization (WHO) strategy for Ending Preventable Maternal Mortality (EPMM) accommodates guidelines and objectives to lower the level of the global Maternal Mortality Ratio (MMR). Regular antenatal care (ANC) visits could increase maternal satisfaction, hence activities in ANC include risk identification, prevention, and management of pregnancy-related diseases, which could lead ...Show More
Health data from healthcare facilities are helpful to monitoring and planning national health, research in health, healthcare performance, and improvement of patient care. Health data governance is used to increase the benefits of health data and reduce the risk of health data itself. Through the One Data Indonesia program, Indonesia encourages health data quality that the government can use. This...Show More
A startup usually starts from an organization of a small scope, where the organization applies technology to help the survival of its business. Startup is the phenomenon in today's technology era, especially in Indonesia. This is evidenced by data onto startup rankings that Indonesia ranks fifth in the number of startups in the world as of March 2021. There is a startup namely X startup which offe...Show More
The COVID-19 pandemics have become a global phenomenon that has the force to change millions of people's lives globally. The Government of The Republic of Indonesia through its Ministry of Communication and Informatics is trying to accelerate national recovery by releasing contact tracing applications to the public. The national recovery is the joint force between the government and the public, bu...Show More
Health issues is still a serious problem in the world, including in Indonesia. One of the leading causes of death in Indonesia are related to health problems. To reduce the risk of health issue is to adopt a healthy lifestyle; however, the currently Indonesian people have a low health awareness. This study aims to develop a mobile personal health record (mPHR) application by applying gamification ...Show More
Online reviews in videos are known to provide a more real product visualization and significantly impact purchasing decisions. This study examines the influence of information and characteristics of influencer review videos on social media on an online purchase decision. Information Acceptance Model theory examines the information characteristics of influencer review videos. The approach used in t...Show More
Up until today, various studies have discussed gamification but none of them have explored how different types of gamification will affect customer satisfaction and loyalty. Therefore, this study aims to analyze the impact of several types of gamification in loyalty programs on customer loyalty in mobile commerce applications (m-commerce). This study covers the types of gamification found in m-com...Show More
Digital bank applications have significant market potential in Indonesia given that bank penetration has not been comprehensive in Indonesia. However, this also comes with potential issues, especially data security and privacy issues. This study uses communication privacy theory and expectation-confirmation theory to examine the influence of technological, social, and individual factors on user pe...Show More
A contact-tracing application is implemented to monitor and manage the spread of disease during pandemics. Since its launch by the government, the adoption of the PeduliLindungi, an Indonesian contact-tracing application, has remained low. PeduliLindungi users are only 34 % of smartphone users and 20% of the population in Indonesia. The effectiveness of contact-tracing apps cannot be measured with...Show More
A personal health record (PHR) is a type of health record maintained by patients. Integrated PHR is an ideal type of PHR that can empower patients to manage their health care and provide continuous connections between patients and their health providers. However, little is known about the adoption of integrated PHR in Indonesia. Thus, this study aims to discuss the challenges in the adoption of in...Show More
Inter-organization Information Technology (IT) relationships enhance the collaboration among organizations to deliver better healthcare services. This study aims to analyze information security practices and challenges for inter-organizational IT relationships in healthcare services from health regulator's perspective namely the National Health Insurance Agency (BPJS-K) who provides an inter-organ...Show More
A decrease in face-to-face encounters between people has been caused by social distancing measures, which are promoted to reduce the spread of COVID-19. This has led to a switch from direct meetings to virtual meetings, leading to an increase in the use of video conferencing applications to communicate. The goal of this study is to explore the factors that could influence satisfaction and the deci...Show More
Pay Later is a new payment method that allows consumers to buy products using installments with a certain deadline. Pay Later have been adopted by various online marketplaces and increased during the COVID-19. This study aims to seek light on Pay Later payment method adoption on business-to-consumer (B2C) online marketplace in Indonesia using the modification of the Technology Acceptance Model (TA...Show More
This study aims to analyze the factors that influence someone to adopt transactional video on demand (TVOD) services. This study uses a quantitative approach involving 359 respondents through an online questionnaire. Then, the validation of quantitative results was carried out through interviews with five respondents. The data obtained in this study were processed and analyzed using the Covariance...Show More
Online review as a form of electronic word-of-mouth (EWOM) has been proven to motivate consumers to shop through online marketplace platforms in Indonesia, although some of the platforms have not yet provided a feature to filter relevant, latest, accurate, or complete information in the review. This study aims to analyze the influence of the information quality dimensions of EWOM on consumer behav...Show More
Quick Response (QR) Code Payment Method is a payment method used through platforms such as digital wallets by scanning codes containing payment information. The QR Code Payment Method has been used in various digital wallet applications and its use has increased during the COVID-19 pandemic. There are problems in using QR Codes such as security, infrastructure, education, and transparency problems...Show More
This study was conducted to examine the effect of gamification on brand engagement and awareness in online marketplaces. It investigated the impact of three gamification categories, namely, immersion, achievement, and social interaction, on-brand engagement's cognitive, social, emotional, and behavioral dimensions. The study involved 484 survey participants. The data were analyzed using partial le...Show More
E-commerce is an online-based platform that facilitates interaction between store sellers and product buyers, where each seller can provide various types of products to be marketed. In every shopping transaction in e-commerce, there is a feature, namely online reviews that e-commerce users use to view the product reviews that have been purchased by previous customers. Online reviews in e-commerce ...Show More
Implementation of the Family Planning Management Information System (SIGA) is the use of information technology utilization by the National Population and Family Planning Board to support the successful implementation of the current program. Even though it has been developed since 2017, SIGA has yet to be fully utilized due to the low coverage of family planning service health data registration an...Show More