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Pardon the rude robot: Social cues diminish reactance to high controlling language | IEEE Conference Publication | IEEE Xplore

Pardon the rude robot: Social cues diminish reactance to high controlling language


Abstract:

In many future social interactions between robots and humans, robots may need to convince people to change their behavior. People may dislike and resist such persuasive a...Show More

Abstract:

In many future social interactions between robots and humans, robots may need to convince people to change their behavior. People may dislike and resist such persuasive attempts, a phenomenon known as psychological reactance. This paper examines how reactance, measured in terms of negative cognitions and feelings of anger, is affected by the persuading agent's social agency cues and the level of controlling language used. Participants played a decision-making game in which a persuasive agent attempted to influence their choices exhibiting high or low controlling language, and three different levels of social agency. Results suggest that controlling language will lead to increased reactance when the persuasive agent does not exhibit social cues. Surprisingly, reactance is not affected by controlling language in the same way when the persuading agent is a social robot exhibiting social cues.
Date of Conference: 28 August 2017 - 01 September 2017
Date Added to IEEE Xplore: 14 December 2017
ISBN Information:
Electronic ISSN: 1944-9437
Conference Location: Lisbon, Portugal

References

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