How Practitioners Perceive Automated Bug Report Management Techniques

Bug reports play an important role in the process of debugging and fixing bugs. To reduce the burden of bug report managers and facilitate the process of bug fixing, a great amount of software engineering research has been invested toward automated bug report management techniques. However, the verdict is still open whether such techniques are actually required and applicable outside the domain of theoretical research. To fill this gap, we conducted a survey among 327 practitioners to gain their insights into various categories of automated bug report management techniques. Specifically, we asked the respondents to rate the importance of such techniques and provide the rationale. To get deeper insights into practitioners' perspective, we conducted follow-up interviews with 25 interviewees selected from the survey respondents. Through the survey and the interviews, we gained a better understanding of the perceived usefulness (or its lack) of different categories of automated bug report management techniques. Based on our findings, we summarized some potential research directions in developing techniques to help developers better manage bug reports.