Early Access ArticlesEarly Access articles are made available in advance of the final electronic or print versions. Early Access articles are peer reviewed but may not be fully edited. They are fully citable from the moment they appear in IEEE Xplore.
Introduction: With the growing need for intensive and online course formats, it has become increasingly difficult to determine what combinations of knowledge and skills that are important for both academia and industry can best provide students with the grounding for exploring the questions of global technical communication (TC) during their programs. About the case: The 7.5-week online global TC ... View full abstract»
Framing Controversy on Social Media: #NoDAPL and the Debate About the Dakota Access Pipeline on Twitter
Background: This research explores how controversial engineering decisions become the subject of widespread social media debates, using the prominent case of activism opposed to the Dakota Access pipeline (DAPL). The #NoDAPL Twitter hashtag became the primary vehicle for activism, with Twitter users shaping the debate through how they framed the controversy. Literature review: Framing refer... View full abstract»
Teaching problem: The comparative/$!$contrastive approach to teaching intercultural communication is based on the premise that global rhetorical practices are not mere indicators of the cultural proclivities of a people, but are also a framework for developing a working knowledge about how members of a culture communicate. However, this approach predisposes learners t... View full abstract»
Background: Corporate social responsibility (CSR) reports are one of the vehicles for developing corporate images, namely, the cognitive representation of a company perceived by the concerned stakeholders. It would be interesting to compare the CSR reports of companies of the world's two largest economies: the US and China. Literature review: Previous studies of CSR reports tend to highligh... View full abstract»
Research problem: When it comes to understanding certain aspects of a maintenance technician's information-seeking behavior, knowledge is lacking. For instance, little is known about what kinds of information needs that maintenance technicians exhibit while performing work tasks and what types of sources they employ to satisfy those needs. Understanding such information-seeking behavior is ... View full abstract»
A Multidimensional Analysis of Research Article Discussion Sections in the Field of Chemical Engineering
Background: This study investigates linguistic characterizations in the form of linguistic co-occurrence patterns in discussion sections of English research articles (RAs) in an engineering discipline (i.e., chemical engineering) and linguistic variations that distinguish discussion sections of high-impact articles from those in low-impact articles. Research questions: 1. What underlying linguisti... View full abstract»
Background: This study examined discourse during the problem resolution process in face-to-face technical-support interactions between technical-support providers and users at a helpdesk. Specifically, this study responds to the limited discourse-based research in technical-support interactions, despite the agreement that exploring communication within these interactions can help to improve them. ... View full abstract»
Incorporating User Appropriation, Media Richness, and Collaborative Knowledge Sharing Into Blended E-Learning TrainingTutorial
Problem: E-learning has become a standard in many organizations to train its workforce and build an information network that encourages collaborative knowledge sharing. As a result of technological and global factors, the complexity of delivering successful e-learning courses and products is an increasing challenge for subject matter experts and instructional designers. Online training courses hav... View full abstract»
Aims & Scope
The IEEE Transactions on Professional Communication is a peer-reviewed journal devoted to applied research on professional communication--including but not limited to technical and business communication. It has been published since 1957 by the Professional Communication Society of the Institute of Electrical and Electronics Engineers (IEEE).
Meet Our Editors
George F. Hayhoe
Mercer University School of Eng.