IEEE Transactions on Professional Communication

Research in computer-mediated communication has usually emphasized the cognitive over the social aspects of communication, the medium over the message, and the product of communication over the process. In contrast, this paper emphasizes three constructs of the communication process: goal-based communication strategies, message form and medium. We seek to balance cognitive and social communication... View full abstract»

User participation is defined as the extent to which users or their representatives carry out assignments and perform various activities and behaviors during the system development process. This work has identified three dimensions of user participation: responsibility, the user-IS (information system) relationship and hands-on activity. However, this 3D view of user participation does not capture... View full abstract»

Explores factors affecting the implementation of intranets, which are the technology upon which many knowledge management (KM) systems are built. Because intranets facilitate the sharing of employee knowledge, many believe that organizational culture influences intranet implementation. The results of this study found that intranet implementation is facilitated by a culture that emphasizes an atmos... View full abstract»

Explanation is the bread-and-butter activity of any technical communicator. We explain things for a living, but how well can any of us explain the nature of explanation itself? What makes technical explanation different from persuasion or narration? Web-based instructional systems have pushed us away from traditional kinds of paper-bound explanation. In these new realms, anything better than hit-a... View full abstract»