International Professional Communication Conference, 2004. IPCC 2004. Proceedings.

29 Sept.-1 Oct. 2004

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Displaying Results 1 - 25 of 66
  • The triple constraint of the document: coordinating concepts in rhetoric and project management for engineering students

    Publication Year: 2004, Page(s):83 - 88
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (743 KB) | HTML iconHTML

    In the project management course at the University of Minnesota, Civil Engineering students are learning the vocabulary and concepts for managing projects, engineering economics and writing together. Often they have difficulty seeing the connections between the actions involved in managing projects and their writing assignments. We present our strategies for coordinating concepts and connecting wr... View full abstract»

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  • Aviation English: a review of the language of International Civil Aviation

    Publication Year: 2004, Page(s):253 - 261
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (940 KB) | HTML iconHTML

    English has been chosen as the official language of flight in the United States and continues to be the recommended lingua franca for international use. In some cases, a lack of English proficiency in pilots or controllers has led to disastrous and even fatal catastrophes. While miscommunications between flight crews and air traffic control (A TC) personnel may have been only one aspect of these i... View full abstract»

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  • Developing a new usability testing method for mobile devices

    Publication Year: 2004, Page(s):115 - 127
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1172 KB) | HTML iconHTML

    Even though effective user interfaces and applications are designed and developed for mobile devices, we do not yet know all that we need to know about how users use them efficiently. Usability testing refers to a process that employs participants or users who are representative of the target population to evaluate the degree to which a product meets specific usability criteria. In this paper, fir... View full abstract»

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  • Technology for technology's sake: the proliferation of PowerPoint

    Publication Year: 2004, Page(s):61 - 63
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (558 KB) | HTML iconHTML

    Microsoft's PowerPoint program is the most commonly used presentation software. Despite PowerPoint's popularity, many dislike the tool, accusing it of obscuring data and boring audiences. The current backlash against PowerPoint stems largely from Edward Tufte's criticisms in "PowerPoint is Evil" and The Cognitive Style of PowerPoint. Tufte believes that PowerPoint is abused at conferences, in meet... View full abstract»

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  • Developing writing assignments and feedback strategies for maximum effectiveness in large classroom environments

    Publication Year: 2004, Page(s):77 - 82
    Cited by:  Papers (4)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (735 KB) | HTML iconHTML

    How do you teach writing effectively when your classes have between 40-80 students? This work addresses the challenges of working in large classroom environments with engineering students in the CE 4101 and CE 4102 classes. We demonstrate WebCT peer review techniques, and feedback techniques for writing that we have been using in large classroom environments. We also discuss the successes and chal... View full abstract»

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  • Assessing the language of International Civil Aviation: issues of validity and impact

    Publication Year: 2004, Page(s):248 - 252
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (664 KB) | HTML iconHTML

    This work will outline the challenges for: 1) test validity posed by the ICAO Scale and Holistic Descriptors and for 2) test impact due to conflicting institutional pressures such as airline safety, personnel recruitment and retention, and finances and the relationship between existing training programs and the as yet non-existent tests. View full abstract»

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  • How to make icons useful

    Publication Year: 2004, Page(s):109 - 114
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (713 KB) | HTML iconHTML

    Human use of images for purposes of communication is nothing new. Stone age artists were painting them on the walls of their caves as long as 20,000 years ago. Nor is the use of images as coding elements in formal orthographic systems anything new - that dates back at least 5,000 years. The push to "internationalize" communications media and the relatively recent development of graphic user interf... View full abstract»

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  • Discovering a strategy for professional communication with new frontiers through classroom presentation

    Publication Year: 2004, Page(s):223 - 234
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (880 KB) | HTML iconHTML

    In daily life, we sometimes find it hard to communicate with people from cultures not our own. In the field of Computer Science (CS), however, we have been able to discuss our research with pictures and program source code. As opportunities of attending and presenting papers at international conference are increased, we found that many recent hot topics belong to multiple fields, including those c... View full abstract»

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  • Utilizing metadata as a knowledge communication tool

    Publication Year: 2004, Page(s):55 - 60
    Cited by:  Papers (1)  |  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (754 KB) | HTML iconHTML

    The modern enterprise environment is a collection of technical, functional, application, and data related assets loosely connected within a heterogeneous environment. Communicating the inventory, meaning, and eventual understanding of the knowledge held within the corporation can be a daunting task This work presents a detailed methodology and case study of building enterprise business intelligenc... View full abstract»

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  • Certification recognition for technical communicators: it's time!

    Publication Year: 2004, Page(s):70 - 76
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (781 KB) | HTML iconHTML

    The difficult issues surrounding certification in technical communication is a communication frontier that major stakeholders in the field agree can no longer be ignored. If technical communication is a profession, it must have some mechanism for identifying and validating the work that its professionals do. This mechanism must provide a clear entry and exit from the profession and a clear career ... View full abstract»

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  • Shaping a positive user experience by cross-skill teaming

    Publication Year: 2004, Page(s):243 - 247
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (635 KB) | HTML iconHTML

    Collaboration between different members of the teams involved in developing a product leads to successful product Members consisting of writers, usability specialists, user interface designers, visual designers, and members from programming development and service and marketing can create a very effective cross-skill team. That team can create a product that offers the users a positive user experi... View full abstract»

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  • Why people perceive typefaces to have different personalities

    Publication Year: 2004, Page(s):304 - 313
    Cited by:  Papers (6)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (984 KB) | HTML iconHTML

    Although recent studies have demonstrated that people perceive different typefaces, such as Times New Roman, to have different personalities, or tones, many technical communicators continue to select typefaces based on intuition rather than carefully matching typeface personality to the rhetorical effect they intend for their document. These studies and earlier ones have analyzed quantitative data... View full abstract»

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  • How can we make user instructions motivational?

    Publication Year: 2004, Page(s):101 - 108
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (740 KB) | HTML iconHTML

    Good technical instructions are often viewed as 'cool, concise and professional', but there are good arguments to pay attention to their persuasive and motivational aspects as well. Until now, only analyses of existing instructions have been published, while guidelines for making instructions motivational are not yet studied carefully. We present four strategies that can be followed, and an experi... View full abstract»

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  • Rethinking information technology transfer in higher education teaching

    Publication Year: 2004, Page(s):271 - 274
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (624 KB) | HTML iconHTML

    In response to the low use of information technology for teaching among higher education faculty, we propose using a systems analysis guided by the diffusion of innovation theoretical framework to identify potential barriers slowing faculty's adoption of information technologies. We then discuss concepts from which variables can be derived to investigate factors influencing faculty's adoption or n... View full abstract»

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  • Communication of "risk" across community borders

    Publication Year: 2004, Page(s):178 - 181
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (681 KB) | HTML iconHTML

    Risk management depends on effective communication not only among societal domains such as authorities, experts, and the public, but also among members of any one domain. Using the example of flood management, this paper examines risk-related tasks of experts showing the collaborative nature of risk management. A review of risk communication considers modes for interaction, representation with res... View full abstract»

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  • Assessing oral presentations and writing skills

    Publication Year: 2004, Page(s):147 - 150
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (581 KB) | HTML iconHTML

    At the South Dakota School of Mines and Technology, engineering, science, social sciences, and humanities programs have been working jointly toward a convincing, effective, and practical means of assessing oral presentation and writing skills. In 2002-03, our faculty developed writing and oral presentation rubrics as well as a digital archival tool to help our institution achieve those goals. In t... View full abstract»

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  • Aviation language problem: improving pilot-controller communication

    Publication Year: 2004, Page(s):291 - 299
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (870 KB) | HTML iconHTML

    From time to time we have had news of airplane crashes the causes of which were breakdown in communication between the pilot and the control tower. We cite here representative examples from a proffered list of 35 such crashes which occurred between 1971 and 2002. There have been a great many more near-accidents, incidents that might have resulted in fatalities, but that we 'lucked out' in one way ... View full abstract»

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  • From chalkboard to PowerPoint to the Web: a continuum of technology

    Publication Year: 2004, Page(s):217 - 222
    Cited by:  Papers (5)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (753 KB) | HTML iconHTML

    Historically, the chalkboard has been the medium of choice for delivery of classroom instruction. With the advent of the PC and audiovisual equipment, many teachers began using PowerPoint to deliver lectures. Now, however, technology-savvy students expect teachers to use the Web to deliver course materials and faculty are under increasing pressure from both students and administrators to Web-enabl... View full abstract»

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  • Making a meaningful model for technical communication

    Publication Year: 2004, Page(s):49 - 54
    Cited by:  Papers (3)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (739 KB) | HTML iconHTML

    This work documents a qualitative research project designed to develop models that adequately describe the multiform nature of technical communication practice today. The research uses a combination of surveys of and dialogues with experienced technical communicators in focus groups conducted in three North American cities. Our hypothesis is that we are moving from a linear model of one-way commun... View full abstract»

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  • The rhetoric of the capstone project: working towards an explicit definition of the capstone project writing process

    Publication Year: 2004, Page(s):89 - 96
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (733 KB) | HTML iconHTML

    The capstone course in civil engineering is a particularly important and challenging course for seniors, especially with respect to their writing and oral presentation skills. Over the past three years, working at the interface of communication and engineering content in this course, we have iteratively shifted the role of the rhetoric consultant from giving only feedback to designing written assi... View full abstract»

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  • Training implications of ICAO (International Civil Aviation Organisation): language proficiency requirements

    Publication Year: 2004, Page(s):262 - 265
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (632 KB) | HTML iconHTML

    Recent amendments to ICAO annexes, following proposals made by the PRICE (Proficiency Requirements in Common English) Study Group, can be expected to have a profound impact on the conduct of language training within the aviation community. The principal phases of training to be examined separately Are (i) recruitment, (ii) ab initio training, and (Hi) maintenance (or recurrent) training. While the... View full abstract»

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  • Helping users develop mental models of products and interfaces

    Publication Year: 2004, Page(s):128 - 130
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (561 KB) | HTML iconHTML

    Payne's discussion of mental representations of representational artifacts has consequences in the context of Monk's discussion of common ground. The author calls for a focus on users' mental models when designing interfaces for electronically mediated communication and argue that simply designing for common ground without considering a user's understanding of such common ground is limiting. The a... View full abstract»

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  • Health communications: diverse opportunities for technical communicators

    Publication Year: 2004, Page(s):168 - 171
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (578 KB) | HTML iconHTML

    We highlight a health communication research project, discuss a federal agency's health communication efforts, and illustrate health communications for consumers. Communicating health information to diverse audiences provides opportunities for technical communicators in a wide variety of settings. View full abstract»

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  • Dispelling the development myth: technical communicators are not second class citizens!

    Publication Year: 2004, Page(s):64 - 69
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (710 KB) | HTML iconHTML

    There is a nagging feeling in the pit of many a professional communicator's stomach that, in the eyes of the development community (that is, the engineers, programmers, developers, the movers and shakers of our information age, the ones who are given the "real work" to do), technical communicators are looked down upon, thought of as "expendable," unnecessary "overhead," the headcount that doesn't ... View full abstract»

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  • The rest of the iceberg: supporting an internal community of Web site content creators and reviewers

    Publication Year: 2004, Page(s):235 - 242
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (884 KB) | HTML iconHTML

    Many websites attempt to provide reliable (e.g. peer-reviewed) and timely information in difficult and dynamic content areas. In such cases, the visible public site is only the tip of the proverbial iceberg. In addition to the design and delivery of content on the public site, there needs to be a reliable and effective system (which may include other linked websites) by which content creators and ... View full abstract»

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