Managing Technological Change

This chapter begins by outlining some of the threats and opportunities related to the digitalization of organizations, before showing how social and responsible support can help to remedy the main threats. It then goes on to present a change management model that takes into account the specificities of technological change. The legions of technophiles and other “geeks” have always been opposed by the no less numerous techno‐critics, from the rejection of machines to the contestation of ICTs. Digital transformations are re‐actualizing these controversies. New technologies offer opportunities that should not be obscured by the threats they present. To seize these opportunities while limiting these threats, the concepts of responsible technological innovation and responsible digital change management are proposed.