Sociotechnical Instrumentation of Collective Intelligence

The question of the platform leads us to examine two essential aspects in greater depth: technology (dealt with from a sociotechnical perspective in this chapter) and community (in relation to collective intelligence). In this chapter, the authors first come back to the question of digital literacy before exploring collective intelligence and its possibilities up to the construction of a meta‐organization based on this collective intelligence. This path proposes to go beyond the technocentric dimension of platforms to focus on an anthropocentric organization. Work on digital instrumentation with a sociotechnical vocation thus highlights the close links, even dependence, between technology and the social context from which it emerges. Through their actions and their commitment to the organization, community members play a role in the organization's transformation, because from being individuals, the experience becomes collective, each one bringing his or her contribution to the organization.