QoE Evaluation and Optimization Strategy

Quality of experience (QoE) refers to the overall acceptability of a service, as perceived subjectively by the end user. Service modeling is the heart of the solution which bridges the gap between customer experience and network KPI, describes the relationship between KPI and customer service experience. This chapter discusses data collecting, data processing, QoE‐based traffic evaluation and QoE based optimization, In today's market, video‐related traffic is the most significant portion of the total mobile internet traffic and continues to grow rapidly especially the web video traffic growth has accelerated, mobile operators need to build their networks with a focus on mobile video delivery. The chapter shows some important contributors to QoE for telecommunications systems. The factors are grouped as user‐interface and system‐related factors, although each may have contributions to the other category.