By Topic

Affective Learning: Empathetic Agents with Emotional Facial and Tone of Voice Expressions

Sign In

Full text access may be available.

To access full text, please use your member or institutional sign in.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Moridis, C.N. ; Dept. of Inf. Syst., Univ. of Macedonia, Thessaloniki, Greece ; Economides, A.A.

Empathetic behavior has been suggested to be one effective way for Embodied Conversational Agents (ECAs) to provide feedback to learners' emotions. An issue that has been raised is the effective integration of parallel and reactive empathy. The aim of this study is to examine the impact of ECAs' emotional facial and tone of voice expressions combined with empathetic verbal behavior when displayed as feedback to students' fear, sad, and happy emotions in the context of a self-assessment test. Three identical female agents were used for this experiment: 1) an ECA performing parallel empathy combined with neutral emotional expressions, 2) an ECA performing parallel empathy displaying emotional expressions that were relevant to the emotional state of the student, and 3) an ECA performing parallel empathy by displaying relevant emotional expressions followed by emotional expressions of reactive empathy with the goal of altering the student's emotional state. Results indicate that an agent performing parallel empathy displaying emotional expressions relevant to the emotional state of the student may cause this emotion to persist. Moreover, the agent performing parallel and then reactive empathy appeared to be effective in altering an emotional state of fear to a neutral one.

Published in:

Affective Computing, IEEE Transactions on  (Volume:3 ,  Issue: 3 )