Public Services Point Network Design for Local Government

The development of information and communication technology (ICT) in Indonesia is growing rapidly. This can be seen by the many applications and implementation of ICT in public organizations and agencies including government agencies. One example of the application of ICT in government is public service points. The public service point is utilised to support administrative services to improve the public service performance. This study aims to design the public service point network utilised to link entire government agencies. This study employs the Network Development Life Cycle (NDLC) method to analysis and design network infrastructure to accomplish better understanding how the public service point works. Research finding shows that design public service point in harmony with its application in the government and network infrastructure to provide information via video or talk interactively with related officers. Furthermore, it could provide legal letters or documents through read identity Cards or KTP. Payment transactions is also facilitated to create a friendly public service for their citizen.