Strategic Information System Planning for Indonesia Non-franchise Pharmacies Based on John Ward and Factor Analysis Method

This study aims to produce a strategic planning proposal for the IS / IT of non-franchise pharmacies to be able to compete with franchised pharmacies and to realize the vision, mission, and objectives of the pharmacy. This research was conducted using a mixed-method with a sequential explanatory design. Observation and interview methods are used to formulate the vision, mission, and objectives of the pharmacy. The data obtained is used as a basis for making objective factors in the form of Likert scale questions. The results of the questionnaire were analyzed for validity and reliability using Pearson's Product Moment and Cronbach's Alpha and showed the results of the r-count value of all the questions were positive and greater than the r-table (r-table>0.457) with a value of α = 0.980, which means the question items in the questionnaire valid and reliable. These questions are then described in the form of a decomposition diagram with the consideration of value chain analysis. The output of the decomposition diagram is used as data for analyzing the company's success factors (CSFs). Quantitative factor analysis was also carried out with the help of statistical applications using Bartlett's Test of Sphericity and the Keizer-Meyer-Olkin (KMO) test. As a result, the chi-square value is 279.591 and the MSA value is 0.738, so it can be concluded that the data has met the requirements for factoring. Based on the factor analysis, 7 (seven) components were also extracted which were then used to compile the application portfolio in the McFarlan quadrant. The Customer Relationship Manager (CRM) application and the Point of Sales (POS) application occupy a strategic position, while the Inventory Module, Finance Module, Sales Module occupy a high potential position.