Investigation of Process Re-engineering on Jobshop Environment: A Case Study on Engineering Faculty Workshop

Increasing productivity while maintaining quality is a challenge for most managers. If this is to be done with available manpower and equipment, the task is further complicated. The process becomes more challenging with the gaps in reliable measuring tools defined for public sector performance with increasing bureaucratization. Out of the few options available to address this problem, work-flow reengineering can be considered as one option that could have an impact on productivity. This case study research was carried out on a workshop that has practiced a routine workflow with traditional practices interwoven with redundant tasks. The process has a negative impact on delivery performance, product quality and accountability of the workers. An information black-box could be observed. The research study was carried out to investigate the present status of the engineering workshop and propose a workflow re-engineering for the workshop. A qualitative study, comprising of six indepth interviews and two focus group discussions, were conducted in order to gather primary data and secondary data from office records were used to fill in gaps. Data analysis was done through transcribing, coding, and categorising the data to identify general process flow. Thereafter, Key Performance Indicators (KPI's) were developed to measure the efficiency of primary operations at various levels. Finally, based on the anlaysis, a re-engineered process model was proposed to improve the job-shop productivity.