QBLE — Theme park queueing system using wearable device

Visiting theme park is one of the most popular activities for spending holiday. However, there is always a long and time-consuming queue which is contradictory to the vacation goal. The previous studies have discussed about how to lessen this queuing problem. Using the classic queuing machine for instance, where book-and-wait approach is used and also the use of more advanced technology such as NFC card reader. Similar ideas can be applied as long as the system can identify the parameter of visitor's number, rides, and the scale of customer satisfaction of queuing. A research implies that redesigning a queuing system using technology has great impact to reduce waiting duration and increase the customer satisfaction. In this paper, a novel about wearable-based system named QBLE is proposed as a reference to solve the queuing problem mentioned above. QBLE enables the visitors to reserve the rides by tapping the wrist-band in the reservation station in order to let the system calculate the queue number and or estimated time. The information will be shown to the user so that they can decide whether enjoying or booking another ride without queuing in one particular line. The system has been tested through hybrid simulation to handle up to 3000 visitors of 16 rides in the period of 9 hours. The evaluation has been done and it shows a positive result.