Lecturers' perspective of student online feedback system: A case study

This paper presents the results of a questionnaire based survey that had the objectives to obtain the perception of lecturers on the benefits or otherwise of students online feedback systems. The case study was carried out in four engineering faculties of a Malaysian public university that uses an online student feedback system, termed SUFO. The main objective was to evaluate if the lecturers think that data from the online feedback system obtain via SUFO is fair and if it helps to improve their teaching quality. The results from lecturers' perception indicated that universities can use information from an online Student Feedback System to improve quality of teaching and learning.