Exponential smoothing for emergency service forecasting in electric power distribution utilities

The present study is aimed to estimate service time on the emergency service orders of an electric company. For this, a sequence of steps has been developed and described for the structuring of a demand forecasting system, which must be able to design patterns and tendencies of the analyzed data from past demands. Intending to meet these assumptions, the study sought to support the prediction method by exponential smoothing. The results obtained with this method, assist the process of service demand per hour and day of the week.