Engineering local government financial service system under good governanceprinciples: Case study: Cimahi government city

A research on service engineering process for a local government financial system is presented in this paper. The goal is to enhance the fulfillment of the good governance principles, namely: visionary, effectiveness-efficiency, openness-transparency and accountability. The overall service system quality is expected to improve with the adherence to the principles. The method used is an extension of the Service Engineering Framework, with a specifically chosen SOA Methodology; the Thomas Erl's Mainstream SOA Methodology (MSOAM). The produced result shows an increase of good governance score by 12.51%, measured between the initial assessment survey and after the demonstration of proposed financial services system. In turn, improved quality of good governance will positively affect the performance of the government apparatus and its quality of public service.