Top ten lessons for managers: Deep dive into interpersonal communication

IN this article, I'll focus on one of the top ten lessons derived from some of the most downloaded articles from the IEEE Transactions on Engineering Management. I distilled lessons from Cooper (1983), Pinto and Samuel (1990), Balachandra and John (1997), Pinto and Slevin (1987), and Grant and James (2006). One of Peter Drucker's eight practices followed by effective executives is to take "responsibility for communicating" (Drucker 2004). As described in this journal in Martinich (2016), the most important of the top ten lessons is to communicate effectively. So that's where we will focus. And we'll focus in this article on manager-employee interpersonal communications. We'll cover other aspects of communication in later articles.