WASF — Weighted average based subjective feedback system for E-healthcare services

Recently there has been an evidential growth in E-healthcare services. Every hospital has a variety of similar or dissimilar healthcare services. Selecting the best healthcare service is influenced by many preferences such as doctor's experience, location, feedback on continuity of care, waiting time, cost, hospital facilities, etc. Among the preferences, feedback is more influential. Participant's feedback plays a vital in selection of the best healthcare service and also in improving the quality of the healthcare service and its provider. In this paper, weighted average based subjective feedback system has been proposed, designed and implemented to obtain the feedback from the various personnel related to the e-health care services. Experimental analyses have been conducted to prove that the proposed feedback system is effective.