Voter information management system (Sipendalih) effectiveness for 2014 Indonesian general election: Case of Indonesian voters in Malaysia

The key success of a general election is determined by the ability of voter information management system (Sipendalih) in preserving the accuracy and validity of voter's data. Sipendalih was designed to accommodate eligible voters who live overseas to participate in general election through not only registering themselves as voters but also monitoring the whole process of general election. This study assesses Sipendalih effectiveness against several criteria such as information quality, system quality, trust factor, system ease of use, and user satisfaction towards intention to use. Survey design with questionnaire instruments is adopted targeting voters who lived in six states in Malaysia as our sample. A total of 116 voters participated in the survey study. The results revealed that information and system quality as well as system ease of use significantly influenced voter's intention to use Sipendalih.