Understanding government e-procurement effectiveness from users' perspectives: A case of social media discussion in Indonesia local government

E-procurement is an effective tool to reduce collusion and corruption, reduce procurement cost, and improve transparency. However, those claims were based on government perspectives, while from users' perspectives (e.g. businesses) little is known. This study used government e-procurement users' social media discussion, postings, exchange, and material distribution case in a local government in Indonesia to investigate how e-procurement users perceive government e-procurement implementation and use effectiveness. We found that users perceive the e-procurement as lack effectiveness due to lack transparency in procedures, lack government employees' professional in managing the system, lack facilities to submit a complaint, and the system may still provide opportunity for collusion and corruption.