Designing patient education and counseling practices

Patient education and counselling are essential constituents of interaction between a patient and a healthcare organisation. This study explores patient education and counselling practices, focusing on the opportunities of modern technology in the development of interaction with patients. With the help of a qualitative study we illustrate nurses' conceptions about the topic and discuss future opportunities. Our approach is distinctively patient centred; all discussion about the use of technology is from the point-of-view of patient's well-being and empowerment.