Eliciting operations requirements for applications

The DevOps community advocates communication between the operations staff and the development staff as a means of ensuring that the developers understand the issues associated with operations. This paper argues that “communication” is too vague and that there are a variety of specific and well known sources that developers can examine to determine requirements to support the installation and operations of an application product. These sources include standards, process descriptions, studies about sources of failure in configuration and upgrade, and models that include both product and process.