Challenges and proposed solutions towards telecentre sustainability: A Southern Africa case study

Access to information through telecentres is essential for social and economical growth in rural areas of sub-Saharan Africa. While many governments have established telecentres as means of bridging the increasingly wide digital divide in rural or unserved areas, their corresponding sustainability or continual operation is in doubt due to various challenges. These challenges to information and communications technology (ICT) access has resulted in many of the rural population being unable to exploit the potential of promoting social economic development through innovative business solutions and education. In this study we evaluate the sustainability of telecentres in Zambia and South Africa and propose possible solutions to the problems that telecentres face. Strictly speaking, we focus on two telecentres; Comsol telecentre in KZN, South Africa and Kanyonyo Resource Centre in Mongu, Zambia.