Strategic Planning of an Integrated Smart Card Fare Collection System – Challenges and Solutions

Public Transportation systems have been developed and formed independently from one another although they are within the same regional province. There are little coordination and collaboration between public transport operators and little integration and interoperability among their Fare Collection systems. This report presents the research and findings of barriers to Integrated Smart Card Fare Collection System implementation and the possible solutions to these barriers. The ISFCS played a major role in improvement process of multi-modal and multi-operator coordination within public transportation industry and bridging the gaps with the aim to provide a customer focused and streamlined and integrated public transport Fare Collection system. Most of the operators lack of responsiveness to the enormous growth of Information Technology which the system adoption would result in economic and societal changes that have significant implications for public operators in terms of serving the public better and providing better Fare Collection services.