Requirements gathering in information technology: a Cross-cultural perspective

The requirements gathering phase in IT projects is recognized as one of the most crucial phases in Information Systems (IS) initiatives. The challenge is to coordinate and understand correctly a large variety of sources of information. This diversity of sources forces the Information Technology (IT) specialists to confront a dasiamany-to-many intercultural interactionpsila in almost all projects. The development of the concepts of sensibility, openness, and multiculturalism among IT team can lead to better systems requirements. This paper discusses the importance of cross-cultural sensitivity in IT projects and how to enhance intercultural consciousness and the communication performance in environments with high levels of diversity.