Knowledge Management Systems Usage From The User's Perspective: The Influence Of Organizational Factors In Jordanian Banking Sector

Nowadays, most of organizations are shifting or shifted from the industrial economy to the knowledge economy. In this new economy, a new set of advanced information technology systems has emerged. Knowledge management systems (KMS) are innovative advanced information systems that have demonstrated a significant value towards individuals and organizational performance. This research aimed for an empirical evaluation on the influence of organizational factors on KMS usage among decision makers in Jordanian banks. In this respect, a survey (self-administered questionnaire) was distributed at the decision makers who are using the KMS's within Jordanian banks, which resulted with 341 valid responses. Structural equation modeling (SEM), in particular AMOS statistical software was employed for further data analysis. Findings revealed that, decision makers' usage of KMS's within Jordanian banks is significantly affected by the extent of top management support, formalization, and centralization.