Identification of added value ITS services using concept mapping techniques

The evolution of electronics and the growing capabilities of in-vehicle and public infrastructure equipments make feasible the development of new value added services in the field of intelligent transportation systems. However, initiatives in this sense frequently failed due to the lack of agreement or coordination among service providers, public authorities and final users. This paper proposes a scientific method based on concept mapping techniques to extract these added value services. The main benefit of the proposed methodology is its ability to take into account the different points of view of the main actors involved in the field of transport. Obtained results provide general guidelines for future development of ITS services.