ISO/IEC/IEEE International Standard - Systems and software engineering--Content management for product life cycle, user and service management information for users

This document provides requirements for the management of the content used in product life cycle, software, and service management system information for users. Content management allows an organization to control the storage and retrieval of content objects, track content revisions, maintain a content audit trail, and enable a collaborative environment. Component content management supports multiple deliverable formats and the reuse of content objects among deliverables. Content objects that are unique and are maintained as independent database objects are efficient to review, approve, and update; may be combined to produce multiple deliverables; and are cost-effective to translate. This document defines the characteristics of an effective and efficient process through which content is gathered, managed, and published, including the requirements of a system that is supported by an electronic database. Such a database should support documents or topics and content units that may be assembled to produce complete documents for print, electronic output, or other content published through electronic media. This database is defined as a component content management system (CCMS), as distinct from a document management system. The objective of component content management is to create content objects once and use them through linking mechanisms in multiple output formats including but not limited to documents. Systems conforming to this document can fulfil business needs for content development and management, especially the need for a single source of authoritative information. This document includes business case considerations for acquisition of a content management system. This document is independent of the software tools and markup languages that may be used to manage information for users and applies to both printed and on-screen information for users.