Service Design for Museum Courses Based on Worksheet

Given the current situation that the vast resources of the museum cannot be fully understood and utilized by the public, the overall service of the museum is designed so that it can better guide and help the public to conduct self-learning in the museum. This paper explores the innovation points from public expectations for museums by using the methods of service walkthroughs and cluster diagrams, and implements innovative service designs through tools such as service blueprint and stakeholders. This paper transplants and diverges the concept of “worksheet” in pedagogy to form the creative points of museum course which is based on a series of worksheets, and carries out systematic and completed service design around them.