The Performance of the Urban Freight Transport Proposal for a Balanced Scorecard

This paper aims to elaborate a dashboard of the determinants of the urban freight transport (UFT) performance using the Balanced Scorecard (BSC). It offers an integrative framework of a set of performance indicators that respond to diverse stakeholder interests in this sector. To do this, we explained, at first, the concept of the BSC, its architecture, and perspectives. Secondly, we reviewed the research literature in order to provide a synthesis of the performance indicators of the UFT. Then, we designed the methodology of BSC for urban freight transport. These involve the specification of perspectives and themes, and the choice of performance indicators for each perspective.