A fuzzy TOPSIS based approach for alignment of information technology strategy in supply chains

Information Technology (IT) is a game changer for all enterprises and sectors. Supply chain (SC) is no exception and IT has the potential to make the SC more agile, more responsive and cost effective. The SC information system (IS) implementation must be included, in general, within the enterprise strategy in order to have the optimal output. That's why aligning IT strategy to SC strategy is crucial to achieve the overall value of the SC. Few research are done about how to link these two strategies. The paper aims to contribute to the literature and proposes a Fuzzy TOPSIS based approach to align both SC and IT strategic objectives. These objectives come from COBIT (Control Objectives for Information and Related Technology) and SCOR (Supply Chain Operations Reference), which are standards, respectively, in the IT and SC domains. The proposed approach is illustrated by aligning the IT strategy for a public pharmaceutical supply chain.