How's that change working for you?

Major change initiatives must address three aspects of change in order to be successful - people, process, and technology. In addition, any change initiative needs to be actively aided by three important support components: Organizational Change Management (OCM), Customer Relationship Management (CRM), and a repeatable Deployment Process. This paper describes the three key aspects of change, their support components and how to apply them. It also describes a four-part deployment process to employ once a new product or asset has been created. It describes how this approach has been used to successfully deploy several major change initiatives at JPL and NASA, and concludes with some lessons learned.