Quantitative methodology for BPR

The successful implementation of business process reengineering (BPR) requires beforehand quantitative analysis about the effectiveness and efficiency after reengineering so that the reengineering risk can be prevented. In this paper, a quantitative analysis framework is outlined for BPR that integrates quality function deployment (QFD), activity based evaluation (ABE), evaluation-based business process assignment (EBPA), and multi-criteria decision-making (MCDM).