The utility of performance measures: production manager's perceptions

The utility of a set of 42 measures of subunit performance to 155 production managers is reported. The measures were derived from interviews conducted with practicing managers. The measures were rank ordered, based on their mean scores, and specific patterns arose from the mean orderings. The relative usefulness of these measures and the underlying types of information required for their construction can provide guidance to those engineers or production managers endeavoring to develop or improve an evaluation strategy for manufacturing subunits.<
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