Critical Success Factor Analysis ERP Project Implementation Using Analytical Hierarchy Process in Consumer Goods Company

The increase of complexity of a workload that every employee has experienced, and a growing organization that is mature make business difficult to control. Great and efficient tools are what they need to address the issues and also simplify most of employee's workload with internal departments. One of the common tools is Enterprise Resource Planning (ERP). This research's purpose is to conduct Critical Success Factors (CSF) analysis from the ERP system in one of the consumer goods companies in Indonesia. With the CSF, the organization is expected to have their decision to improvise within the given options for the upcoming events. This research uses the Analytical Hierarchy Process (AHP) to calculate and prioritize the weights of each CSF. Variables are used as the source of this research for the survey by sending questionnaire to 31 users of the ERP in the organizations. The result of this study shows ERP Selection is the highest priority, followed by Training Education and IT Infrastructure & Implementation.