Disaster Recovery, Business Continuity, and Ongoing Maintenance

This chapter discusses disaster recovery and business continuity. It details the responsibilities of the cloud service provider for disaster recovery and ongoing maintenance. The chapter discusses their capabilities, what is generally included in a service level agreement, and the process of recovering from a disaster. During a disaster, network capacity plays an important role in the recovery and restorations of corporate operations. Wide area network circuit bandwidth and connectivity are critical components of any disaster recovery plan. Business continuity is the ability to recover to an operational state quickly after a failure or outage. Maintenance activities are a fact of life in any IT operation, including the cloud. The chapter details many of the tasks that must be performed during the ongoing operation of cloud services professionals cloud fleet of servers and associated systems. It examines how to manage log files, manage storage, and disable accounts.